How IWINDFI SOLUTIONS PRIVATE LIMITED handles your data on PM-WANI Wi-Fi, the captive portal and the iWINDFI Wi-Fi app.
Mobile number (your username), name and email if you give them, a password (stored only as a secure hash), optional UPI ID for faster payment, payment records (amount, time, method, gateway reference; we never see or store card numbers), and usage logs: when and where you connected, device address, data used, and the apps / websites that used the data (by name of the service, not the content).
To verify you (mobile OTP), connect you to Wi-Fi, apply your plan, take payments, handle complaints and refunds, pay partner shops, prevent misuse, and meet legal duties under the PM-WANI framework and Indian law.
The app uses your location only when you open Wi-Fi scanning or "Wi-Fi near me", to find hotspots around you. It is not stored on our servers.
All user data and usage logs are stored on servers in India. Usage logs are kept for at least one year as required for PM-WANI providers, then deleted. Account data is kept while your account is active.
We share data only: with the payment gateway to process payments; with another PM-WANI provider when you use its hotspot or app (only your username and the signed login profile defined by the PM-WANI specification); and with government authorities when required by law. We do not sell your data.
Passwords are hashed, secrets are encrypted, and connections to our servers use HTTPS.
You can see your usage and payment history in the portal or app, correct your profile, change your password, and ask us to delete your account (logs that the law requires us to keep are kept until the retention period ends). Under the Digital Personal Data Protection Act, 2023 you can also raise a grievance with us.
Contact our grievance officer at - or -. We reply within 30 days.
